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Ppprk con1/14/2024 ![]() ![]() ![]() Hey! I’m really sorry to hear that you’re having issues tracking some payments! We'd be happy to help you concerning these charges.Daily rate flexible parking (DRFP) costs $3 per day and was set up to provide: And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. You can reach out to our customer support at We're sorry to hear you're having an issue. This must be an update issue and hope it will be fixed ASAP. I can’t reach my car so I will probably get a ticket. This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. Rating updated to 4 stars to reflect this plus the friendly CS one star off for this experience, the slow support process and the parking ticket consequences that may result. The app is great when it works and usually works flawlessly. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. In the end I kept my same PIN I think this was just a way to obtain a new agreement to the terms and conditions. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. I appreciate the sincere efforts to help. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. CS was very friendly, but the email process is slow and did not give a quick result. Update: The developer reached out here and Customer Service (CS) also responded to my query. If it’s the former you’re better off using up your quarters, if the latter then you’ll want to stay awhile to get your money’s worth!Īpp Stopped Working Update: Fixed Next Day I saw no clearly visible mention of a 40c fee per transaction in the App’s description on the AppStore(I looked for any mention of prices), or I would’ve just popped in a quarter, lol - I have another App for Center City Philly, it has no trans fee so I wasn’t expecting one here - I wonder if it hits you for another 40cents if you add $ to the meter, or is it just a one-timer(?). Then juuusst as it was accepting the payment & closing the screen(too late to stop) I caught a quick glimpse of the 40cent transaction fee added along w/the 25cents for my 20 minutes! Boom…65cents for 20 minutes, lol. I only needed 15 minutes & 20 mins cost 25cents so I hit “select 20mins” & submit. I quickly downloaded this one to use for what’ll be a regular quick stop for me, but never a long one, so I’m unlikely to use it again…unless I’m quarterless, and here’s why… Location Services (optional): Used to quickly provide nearby parking zones.Ī Parking App is great for obvious conveniences But… The Passport Parking app is not done yet! We're constantly updating the app based on your feedback. Relax, welcome to parking as it should be. Pay for your parking session from your phone.Ĥ. Park where you see Passport Parking app signs.ģ. Simply extend your parking session via our app.Ģ. Your plans change, your parking spot shouldn't. Stop worrying about how much time is left on the meter, we have you covered.Īdd time to your parking session directly from your phone.* Get alerts when your parking session is about to end. Expenses made easy, manage your parking history through the mobile app. Receive email receipts at the end of your parking session. See when parking rates will change in the future – even when there’s free parking! Forget refilling the meter in the rain or braving the cold. Time's precious, stop wasting it feeding a meter. Pay quickly and securely with your smartphone. Pay, extend, and manage your parking session with just a few taps. ![]()
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